Privacy Policy
Effective Date: December 29, 2025
Last Updated: December 29, 2025
1. Introduction
FYND Private Transportation ("FYND," "we," "us," or "our") is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding data collection and usage when you use our website (withfynd.com), booking platform, or transportation services.
By using FYND's services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide Directly
When you book transportation services through FYND, we collect information you provide, including:
• Full name
• Phone number
• Email address (if provided)
• Ride Information:
• Pickup location and address
• Drop-off location and address
• Requested pickup date and time
• Special requests or notes
• Number of passengers
• Vehicle preference
Payment Information:
• Payment card details (collected and processed by Stripe, our third-party payment processor)
• Billing address
• Transaction history
Commuter Program Information:
• Weekly schedule details (for commuter pricing participants)
• Regular pickup/drop-off locations
• Preferred ride times
Communication Records:
• Text messages, emails, or phone calls with FYND customer service
• Feedback, ratings, or reviews you provide
• Customer service inquiries and responses
2.2 Information Collected Automatically
When you visit our website or use our booking platform, we may automatically collect certain information:
Device & Browser Information:
• IP address
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Referring website URLs
Usage Information:
• Pages visited on our website
• Time and date of visits
• Time spent on pages
• Booking flow interactions
• Search queries within our platform
Location Information:
• General location data based on IP address
• Precise location data (only if you provide specific pickup/drop-off addresses)
2.3 Information from Third Parties
We receive information from third-party service providers that help us operate our platform:
Moovs (Booking Platform):
• Reservation management data
• Booking confirmations and modifications
• Scheduling information
Stripe (Payment Processor):
• Payment confirmation and transaction status
• Fraud prevention information
• Payment method verification
• Independent Contractor
Drivers:
• Ride completion confirmation
• Service feedback
• Issue reports
3. How We Use Your Information
3.1 Primary Service Purposes
We use your information to:
• Facilitate ride bookings: Connect you with available independent contractor drivers and coordinate your transportation
• Process payments: Complete transactions securely through our payment processor
• Communicate about rides: Send booking confirmations, driver information, pickup notifications, and ride updates via text message or email
• Provide customer support: Respond to inquiries, resolve issues, and address concerns
• Coordinate with drivers: Share necessary ride information with your assigned independent contractor driver
3.2 Service Improvement & Operations
We use your information to:
• Improve our platform functionality and user experience
• Analyze usage patterns and service demand
• Develop new features and services
• Maintain platform security and prevent fraud
• Ensure quality control and service standards
• Optimize driver-rider matching algorithms
3.3 Business Communications
We may use your contact information to:
• Send service-related notifications and updates
• Provide information about commuter pricing programs
• Share important policy or terms changes
• Respond to your requests for information
We do not send promotional marketing emails unless you explicitly opt in to receive them.
3.4 Legal & Safety Purposes
We may use your information to:
• Comply with legal obligations and respond to lawful requests
• Enforce our Terms and Conditions
• Protect the rights, property, and safety of FYND, our users, drivers, and the public
• Investigate and prevent fraudulent, unauthorized, or illegal activity
• Resolve disputes and address complaints
4. How We Share Your Information
4.1 With Independent Contractor Drivers
When you book a ride, we share necessary information with your assigned driver:
• Your name and phone number
• Pickup location and time
• Drop-off location
• Any special requests or notes you provided
This information is essential for drivers to provide your transportation service.
4.2 With Service Providers
We share information with third-party service providers who help us operate our platform:
Moovs (Booking Management Platform):
• Reservation details and scheduling information
• User contact information for booking coordination
• Ride history and booking patterns
Stripe (Payment Processor):
• Payment information necessary to process transactions
• Billing details and transaction records
• Fraud prevention data
UENI (Website Hosting Provider):
• Website traffic and usage data
• Technical information necessary for website operation and maintenance
Server logs and performance data
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.3 For Legal Reasons
We may disclose your information when required by law or when we believe disclosure is necessary to:
• Comply with legal process, court orders, or government requests
• Enforce our Terms and Conditions or other agreements
• Protect the rights, property, or safety of FYND, our users, or the public
• Investigate potential violations of our policies
• Respond to claims of illegal activity or policy violations
4.4 Business Transfers
If FYND is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
We may share your information with third parties when you explicitly consent to such sharing.
4.6 Aggregated or De-Identified Information
We may share aggregated or de-identified information that cannot reasonably be used to identify you. For example, we might share general statistics about ride volume, popular routes, or service area usage patterns.
5. Information We Do NOT Share
We do not:
• Sell your personal information to third parties
• Share your information with advertisers for marketing purposes
• Provide your contact information to unrelated third parties
• Share your ride history or location data except as described in this policy
6. Data Security
6.1 Security Measures
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:
• Secure data transmission using encryption (SSL/TLS)
• Secure payment processing through PCI-DSS compliant payment processor (Stripe)
• Access controls limiting who can view your information
• Regular security assessments and updates
• Secure hosting infrastructure through UENI
6.2 Payment Security
FYND does not store your complete payment card information. All payment data is collected and stored by Stripe, our PCI-DSS compliant payment processor. We only receive confirmation of successful transactions and limited payment method information (such as card type and last four digits).
6.3 Limitations
While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
6.4 Your Responsibility
You are responsible for:
• Keeping your account information confidential
• Using secure internet connections when accessing our platform
• Notifying us immediately of any unauthorized access to your account
• Protecting your device from unauthorized access
7. Data Retention
7.1 Retention Period
We retain your information for as long as necessary to:
• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain business records
7.2 Specific Retention Periods
• Active account information: Retained while you continue using our services
• Ride history: Retained for at least 7 years for business and tax purposes
• Payment records: Retained as required by financial regulations (typically 7 years)
• Communication records: Retained for customer service and dispute resolution purposes
• Website usage data: Typically retained for 2 years
7.3 Deletion Requests
You may request deletion of your personal information (see Section 9: Your Privacy Rights). However, we may retain certain information as required by law or for legitimate business purposes.
8. Cookies & Tracking Technologies
8.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us recognize your browser and remember certain information.
8.2 How We Use Cookies
We use cookies and similar technologies to:
• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Maintain website security
8.3 Types of Cookies We Use
Essential Cookies:
• Required for website operation and booking functionality
• Cannot be disabled without affecting website performance
Analytics Cookies:
• Help us understand website usage and performance
• Provide insights for service improvements
Functional Cookies:
• Remember your preferences and settings
• Enhance user experience
8.4 Third-Party Cookies
Our website hosting provider (UENI) and other service providers may set their own cookies to provide their services and analyze website performance.
8.5 Cookie Control
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies. Note that disabling cookies may affect website functionality and your ability to book rides.
9. Your Privacy Rights
9.1 Access & Information
You have the right to:
• Request confirmation of what personal information we hold about you
• Access your personal information
• Receive a copy of your personal information
9.2 Correction & Updates
You have the right to:
• Correct inaccurate personal information
• Update outdated information
• Complete incomplete information
9.3 Deletion
You have the right to request deletion of your personal information, subject to:
• Legal obligations requiring retention
• Legitimate business purposes (such as completing pending transactions or resolving disputes)
• Fraud prevention and security purposes
9.4 Data Portability
You have the right to request your personal information in a structured, commonly used, machine-readable format for transfer to another service provider (where technically feasible).
9.5 Opt-Out Rights
You have the right to:
• Opt out of promotional communications (we do not send these unless you opt in)
• Request that we stop processing your information for certain purposes
• Object to automated decision-making (if applicable)
9.6 Exercising Your Rights
To exercise any of these rights, contact us at:
• Phone/Text: (850) 332-3415
• Website: withfynd.com
We will respond to your request within 30 days. We may require verification of your identity before processing certain requests.
10. Children's Privacy
FYND's services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use our services or provide any information to us.
If we learn we have collected personal information from a child under 18, we will delete that information promptly. If you believe we have collected information from a child under 18, please contact us immediately.
Minors under 18 may only use our transportation services when accompanied by a parent or legal guardian.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
11.1 Right to Know
You have the right to request:
• Categories of personal information we collect
• Categories of sources from which we collect information
• Business or commercial purposes for collecting information
• Categories of third parties with whom we share information
• Specific pieces of personal information we hold about you
11.2 Right to Delete
You have the right to request deletion of your personal information, subject to certain exceptions.
11.3 Right to Opt-Out
You have the right to opt out of the "sale" of your personal information. FYND does not sell personal information.
11.4 Right to Non-Discrimination
You have the right to not receive discriminatory treatment for exercising your CCPA rights.
11.5 Exercising California Rights
California residents can exercise these rights by contacting us at (850) 332-3415 or through our website. We will verify your identity before processing requests.
12. Third-Party Websites & Services
Our website may contain links to third-party websites or services not operated by FYND. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Third-party services we use:
• Moovs: Booking management platform (separate privacy policy applies)
• Stripe: Payment processing (separate privacy policy applies)
• UENI: Website hosting (separate privacy policy applies)
13. Text Message Communications
13.1 SMS Notifications
When you book a ride, you consent to receive text messages (SMS) from FYND and your assigned driver regarding:
• Booking confirmations
• Driver assignment and vehicle information
• Pickup notifications and coordination
• Ride updates or changes
• Customer service communications
13.2 Standard Messaging Rates
Standard text messaging rates from your mobile carrier may apply. FYND is not responsible for carrier charges.
13.3 Opt-Out
You may opt out of non-essential text messages by replying "STOP" to any message. However, opting out may affect our ability to coordinate your rides and provide service updates.
14. International Users
FYND operates in the Pensacola, Florida region and our services are intended for users in the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States.
By using our services, you consent to the transfer of your information to the United States and acknowledge that U.S. privacy laws may differ
from those in your country.
15. Changes to This Privacy Policy
15.1 Policy Updates
We may update this Privacy Policy from time to time to reflect:
• Changes in our practices
• Legal or regulatory requirements
• New features or services
• User feedback
15.2 Notification of Changes
When we make material changes to this Privacy Policy, we will:
• Update the "Last Updated" date at the top of this policy
• Notify you via text message or email (if we have your contact information)
• Post a notice on our website
15.3 Continued Use
Your continued use of FYND's services after any changes to this Privacy Policy constitutes acceptance of the updated policy.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
FYND Private Transportation
• Phone/Text: (850) 332-3415
• Email: [email protected]
• Website: withfynd.com
• Service Area: Pensacola, Florida and surrounding region
We will respond to privacy inquiries within 30 days.
17. Data Protection Officer
For privacy-related inquiries or to exercise your privacy rights, you may contact our designated privacy contact at [email protected] or call/text (850) 332-3415.
Summary of Key Points:
• We collect information necessary to provide transportation services
• We share information only with drivers, service providers, and as required by law
• We do not sell your personal information
• We use secure third-party providers (Moovs, Stripe, UENI)
• You have rights to access, correct, and delete your information
• We retain information as needed for business and legal purposes
Contact us with privacy questions at [email protected] or (850) 332-3415
Last Updated: December 29, 2025
FYND Private Transportation | Pensacola, Florida | Protecting Your Privacy While Connecting You with Reliable Transportation