Effective Date: December 29, 2025
Last Updated: December 29, 2025

1. Overview

FYND Private Transportation ("FYND," "we," "us," or "our") operates as a technology platform connecting riders with independent contractor drivers for pre-scheduled private transportation services. These Merchant Policies outline our payment, billing, refund, and transaction practices.

All payments are processed securely through Stripe, our third-party payment processor. By booking services through FYND, you agree to these Merchant Policies and authorize us to charge your payment method for services rendered.

 

2. Payment Methods Accepted

2.1 Accepted Payment Types
FYND accepts the following payment methods:

• Visa, Mastercard, American Express, and Discover credit cards
• Visa, Mastercard, American Express, and Discover debit cards
• Bitcoin and select cryptocurrencies

2.2 Payment Processing
All payments are processed through Stripe, a PCI-DSS Level 1 certified payment processor. FYND does not store your complete payment card information on our servers.

2.3 Payment Currency
All transactions are processed in United States Dollars (USD).

3. Pricing & Charges

3.1 Upfront Pricing
FYND provides transparent, upfront pricing at the time of booking. The total price displayed before confirmation is the amount charged unless ride details are modified.

3.2 Pricing Factors
Pricing is based on:

• Distance (pickup to drop-off)
• Vehicle type (FYND X, Comfort, XL, XXL)
• Time of day
• Advance notice
• Service area and trip length

3.3 No Surge Pricing
FYND does not use dynamic surge pricing. Prices remain consistent regardless of demand.

3.4 Price Ranges
Typical pricing includes:

• Local Pensacola rides: $12–$25
• Airport transfers: $25–$45
• Extended trips: Individually quoted
• Commuter pricing: Discounted rates available

3.5 Price Estimates vs. Final Price
Final price changes only if:

• Pickup or drop-off locations are modified
• Additional stops are added
• Additional charges apply (see Section 4)

4. Additional Charges

4.1 Wait Time Fees
Drivers wait up to 5 minutes at no charge. After:

• Minutes 6–15: $2 per minute
• After 15 minutes: Ride may be marked no-show (full fare charged)

4.2 Additional Stops
Unscheduled stops may incur:

• Under 5 minutes: $5
• 5–15 minutes: $10
• Over 15 minutes: $2 per minute

4.3 Cleaning Fees

• Minor cleaning: $25–$50
• Major cleaning: $75–$150
• Vehicle damage: Actual repair costs
  Documentation is provided by drivers.

4.4 Tolls & Parking

• Standard tolls included
• Parking fees charged separately

4.5 Route Changes
Significant route changes may result in fare adjustments.

4.6 Excessive Passenger Count
Exceeding vehicle capacity may result in:

• Ride refusal (no refund)
• Requirement to book additional vehicle

4.7 Pet Fees

• Service animals: No charge
• Other pets: $10–$20 cleaning fee (driver discretion)

5. Payment Authorization & Timing

5.1 Payment Authorization
By booking, you authorize charges for:

• Base fare
• Additional charges
• Applicable taxes or fees

5.2 Payment Timing
Full pre-payment is required at booking to guarantee reservation.

5.3 Payment Confirmation
Confirmation is sent via:

• SMS
• Email (if provided)
• Booking confirmation details

5.4 Failed Payments
If payment fails:

• Booking is not confirmed
• You may retry with another payment method

6. Refund & Cancellation Policy

6.1 Cancellation Refund Schedule

• 4+ hours: 100% refund
• 2–4 hours: 50% refund
• 1–2 hours: 25% refund
• Less than 1 hour: No refund
• Driver en route or arrived: No refund
• No-show: No refund

6.2 Cancellation Process
Cancel via:

• Call/Text: (850) 332-3415
• Email: [email protected]

6.3 Refund Processing Time
Refunds processed within 1–2 business days; bank processing may take 5–7 business days.

6.4 Refund Method
Refunds are issued to the original payment method only.

6.5 Cancellation by FYND or Driver

• Automatic 100% refund
• Notification sent immediately
• Reimbursement for alternate transport may be considered

6.6 Weather or Emergency Cancellations
FYND may cancel rides for safety; full refunds issued.

6.7 Partial Service Refunds
Prorated refunds apply if rides are partially completed due to uncontrollable circumstances.

7. Disputed Charges & Chargebacks

7.1 Dispute Process

• Contact FYND within 7 days
• Provide booking reference and explanation
• Review completed in 3–5 business days

7.2 Chargeback Policy

• Contact FYND before filing chargebacks
• Unwarranted chargebacks may result in suspension or ban

7.3 Documentation
FYND maintains records including:

• Booking details
• GPS data
• Driver reports
• Communication logs
• Payment authorizations

8. Commuter Pricing Program

8.1 Program Overview
Discounted pricing for riders with recurring schedules.

8.2 Enrollment

• Text weekly schedule to (850) 332-3415
• Receive custom pricing quote

8.3 Payment Options

• Per ride
• Weekly
• Bi-weekly or monthly (by arrangement)

8.4 Pricing Changes
Changes provided with 7 days’ notice.

9. Billing & Receipts

9.1 Receipt Delivery
Sent automatically via SMS or email.

9.2 Receipt Contents
Includes fare breakdown, payment method, driver name, and booking reference.

9.3 Additional Receipts
Request via [email protected].

 

10. Taxes

10.1 Sales Tax
Currently not charged in Florida; subject to change.

10.2 Tax Receipts
Provided if applicable.

 

11. Tips & Gratuities

11.1 Tipping Policy
Tips are optional and never required.

11.2 How to Tip

• Cash
• Contact FYND to add card tip

11.3 Tip Distribution
100% of tips go directly to drivers.

 

12. Payment Security

12.1 Secure Processing
SSL/TLS encryption with Stripe.

12.2 Data Storage
FYND stores only limited card details; Stripe stores full data.

12.3 Fraud Prevention
AVS, CVV checks, and monitoring used.

12.4 Reporting Suspicious Activity
Contact FYND and your bank immediately.

 

13. Business & Corporate Accounts

13.1 Corporate Billing
Monthly invoicing and centralized billing available.

13.2 Expense Reimbursement
Receipts suitable for business use.

14. International Payments

14.1 International Cards
Accepted; processed in USD.

14.2 Transaction Fees
No additional FYND fees; issuer fees may apply.

15. Payment Method Updates

15.1 Updating Payment Information
Update during next booking or contact FYND.

15.2 Expired Cards
Future bookings require valid payment method.

16. Promotional Codes & Discounts

16.1 Promotional Offers
Subject to individual terms.

16.2 Applying Promotions
Must be entered at booking.

16.3 Limitations
One code per booking; no retroactive application.

 

17. Changes to Merchant Policies

17.1 Policy Updates
Effective immediately upon posting.

17.2 Notification
Communicated via text, email, or website notice.

17.3 Continued Use
Continued use equals acceptance.

 

18. Contact Information

FYND Private Transportation
📞 Phone/Text: (850) 332-3415
📧 Email: [email protected]
🌐 Website: withfynd.com
💳 Payment Processor: Stripe, Inc.

Customer Service:
Available 7 days a week
Typical response time: 5–30 minutes